There are a variety of reasons that would explain why a gift card could not be delivered including a typo in the email address or mobile phone number originally entered when you created your order. Or, perhaps, you sent a gift to a friend at their work address and their corporate or university mail server could not accept the notification.
No worries! You can use the self-service tools inside your gift card account to resend it.
Login to your gift card account
- Click on your name (upper right) to expand the dropdown menu
- Select Gift Status
Locate the gift you would like to resend.
Click the 3 dots (upper right) to expand the menu.
Select "Edit Recipient Details"
- Enter the new delivery information here and click "Save & Resend"
- Tip: Sending to personal email addresses is ALWAYS better than sending to corporate email addresses
There are two options from here:
-
- Download a PDF
- You'll be able to Print & Hand Deliver a giftable PDF
- OR, you can send the PDF as a file attachment
- Click Resend and follow the menu as prompted
- Download a PDF