Q: My order was not approved. Why is the transaction "pending"?
A: The amount you're seeing is an Authorization Hold -- not an actual charge.
Orders that could not be approved never make it into our accounting system. That means you can rest assured that we could not possibly be holding your funds.
Your bank or credit card issuer fully controls the process that removes "pending holds" from customer accounts. They implement an automated system that removes the hold from your account in a time frame that varies, by bank.
You should definitely reach out to them directly with any questions about their process -- they should be happy to assist you.
What is an authorization hold?
- An authorization hold in the amount of the estimated order total
- Posted charge(s) for shipped item(s)
- New authorization holds for remaining items that haven’t shipped
Long story short...